July 28, 2010

When Will I Get My Dress?

Ordering a bridesmaid dress is a different shopping experience than what most of us are used to. Rather than running into a store and coming out with a shopping bag, you place your order for style #, color, and size, then wait weeks, even months, before it finally arrives. For those who are unaware of this drawn-out process, it can be an unpleasant surprise when you realize how close you are cutting it even if you are still 3 months away from the wedding date. Luckily, our designers offer rush and super rush options that can accommodate most requests.

To help give as much clarity as possible to this process, we have made some modifications to our Shipping & Delivery page.

First of all, notice the addition of a FedEx Ground Delivery Map! The map shows the number of business days that your package will be in transit before it is delivered to your door. This time is additional to the estimated ship date. So for you West Coasters, that means tacking on almost an extra week en route. We try our best to check your shipping address against your wear date to make sure that you have built sufficient time to receive your dress and get alterations done if necessary. And if you would like expedited shipping to get your dress earlier, you can always contact us to make alternative arrangements.

Secondly, we have provided a more thorough explanation for the process of producing your dress or accessory. Each designer provides us with an estimated production time chart, which is posted on our page, but that is just a general estimate. We can only give you an exact time of shipping after we submit your order to the manufacturer and they confirm a delivery date with us. The exception is our Dessy Group dresses, which have real-time shipping estimates provided on their product page delivery dropdown menus. These estimated shipping dates move 1 week forward every Thursday at 4pm.

We understand that planning a wedding and being part of a wedding has a lot of responsibilities, and we hope that our site is informative and helpful to make life easier for everyone. As always, please feel free to contact us anytime at info@shopjoielle.com if you would like to check in on the status of your dress. We're happy to help!

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