Even though online shopping has made our lives easier in many ways, it can also create stress of not knowing exactly what something looks like or how it fits. Thanks to customers who have provided valuable feedback after they have received their dresses, we can continue working on ways to improve our customer satisfaction. Since our designers' dresses are made to order, exchanges or returns are not possible, so we thought it might be helpful to share some tips that we hope will give you the best possible shopping experience at Joielle.
1. Order a swatch of the colors you are considering if you have not seen them in person. A few customers were surprised when their dress arrived brighter or darker than expected. We do our best to ensure that colors on our site are portrayed accurately, but they can appear very differently depending on your monitor settings. (Imaging Resource provides some tests to check your monitor calibration). We offer free swatch shipping within the U.S. with the discount code SWATCH, and orders ship in 1-3 business days. If you would like to see a fabric or color that is not available on our site, contact us and we can special order one directly from the manufacturer.
2. Get your measurements done by a professional tailor or seamstress. Even though it seems simple enough to measure your body, unless you're experienced, it's hard to tell if you're measuring correctly or holding the measuring tape straight. If you're unsure of what size you should order, ask your tailor or us for advice. You can read more tips on our Sizing page.
3. Order your dress to be shipped at least 3-4 weeks before your wear date. Our delivery dates are the estimated week that the dress will ship out. It is not necessarily the week you will have the dress in hand. FedEx Ground takes 1-5 business days depending on your location. Please refer to our Shipping & Delivery page for an explanation of rush options, production schedules and transit times.
4. Book a tailor in advance so they have adequate lead time in their work load. Usually tailors require about 2 weeks time to alter a dress, but some can take longer. If you notify them first, they can plan ahead for your alterations. If your turnaround time is very tight because you simply were not able to order your dress earlier, explain that to the tailor and discuss pricing ahead of time so you will not be slapped with unexpected rush fees. Most women find that they need some type of alterations to fit the dress perfectly to their body, but even if it turns out that you don't need any, it's better that you played it safe.
5. Ask questions! Even though Joielle is an online boutique without actual face to face meeting, Julie and I are always more than happy to help anytime. Don't be afraid to ask even a question that seems insignificant. A well-informed customer is a happy customer. We try to respond to email inquiries as quickly as possible if you contact us at email@example.com, and we return phone messages within 48 hours.
We feel very lucky to have great customers, and since many of our dresses can be worn for occasions other than being a bridesmaid, we hope you will continue to shop with us well after your event is over!